FREE DOMESTIC SHIPPING ON ORDERS $150 OR MORE WITH CODE: WEBBHAUL

Shipping Terms & Conditions

SHIPPING TERMS & CONDITIONS

Please read the following Shipping Terms & Conditions carefully before placing your order. By purchasing through our website (www.webbandhide.com), you agree to the following terms.

1. Shipping Policy

Webb & Hide ships within the United States and to select international locations. All orders are processed and shipped from our workshop in Massachusetts.

Because many of our products are made by hand, processing times may vary depending on current workload and demand.

Estimated Processing Time:
Made-to-order items: 3–7 business days (excluding weekends and holidays)
Ready-to-ship items: 1–3 business days

Shipping rates are calculated and displayed at checkout.

Estimated Delivery Times (after shipment):
Standard U.S. Shipping: 3–7 business days
International Shipping: 7–21 business days

Please note: Delivery times are estimates and may vary due to factors outside our control.

2. Order Processing

Orders are not processed or shipped on weekends or holidays.
During high-demand periods, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

3. Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx. Carrier selection is based on destination, reliability, and efficiency.

4. International Shipping

International orders may be subject to:

These charges are determined by your country and are the responsibility of the recipient. They are not included in the product or shipping cost.

5. Shipping Delays

Webb & Hide is not responsible for shipping delays caused by:

We always do our best to ensure timely delivery but cannot guarantee carrier transit times.

6. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Webb & Hide is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 3 days of delivery at:

Email: [email protected]

Please include:

We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Contact

If you have any questions regarding your order or shipping, please contact Webb & Hide:

Email: [email protected]
Location: Handmade in Massachusetts, USA